Got questions? Find Your Answers Here.
Can't find your question here, contact us using the webchat, we are happy to help!
General questions:
E-Business Suite is ideal for small and medium-sized businesses looking to grow their businesses using the tools needed to achieve success.
Yes, E-Business Suite offers integration capabilities with various third-party applications, allowing for streamlined workflows across your existing tools.
Our dedicated support team is on hand to assist via phone, email, and chat. Additionally, we offer a knowledge base and guides to help you make the most of E-Business Suite.
Once you choose a plan and sign up you’ll get your dedicated account on E-Business Suite which you can access on desktop or via the mobile app allowing you to manage your business anywhere, anytime.
Yes we offer enterprise level and custom solutions. To find out more contact our sales team to discuss how E-Business Suite can meet your unique business needs.
Yes, you can build your website with the easy drag and drop website builder inside the EBS platform, by following the website tools demo. If you would like us to build it for you inside the EBS platform we can do this for an additional £250. However if you would like to opt for a premium high standard website we can create one for you for only £995 for a limited time. The difference will be that this website will be using custom Java and HTML like the big companies are using!
Website tools allow you to build your own websites using our easy to use drag and drop builder. If you are looking for a premium website to be developed for your business, then we offer our Premium Website service.
Plans & Subscriptions:
Yes you can switch from any plan at any time.
Yes you can cancel your subscription at any time.
We offer a 30 day money back satisfaction guarantee. Refunds are only available if you cancel within the first 30 days of your subscription. Please note any charges applied when using the platform such as domain purchase or other chargeable services such as SMS, taking and receiving calls, sending emails or any other chargeable service is not refundable.
No. Any sales made using the platform are yours to keep and we don't take any percentage cut of your revenue. If you use Stripe or PayPal to collect payments you would still pay their payment processing fees.
All plans above Basic come with email credits. For SMS and calls this is charged according to the location, number, duration, message size and other factors. For approximate breakdown of costs please visit the Twilio pricing page. If you are planning to have a large usage please contact sales to discuss pricing further.
You can cancel your subscription or delete your account at any time by contacting support in the chat widget on our website or by emailing: billing@ebusinesssuite.co.uk . However, please note that refunds or credits for partial monthly subscriptions are not provided.
Payments for subscriptions and other paid services can be made using credit cards and other accepted payment methods. All payments are processed securely via our payment service providers.
Other Questions:
Yes, E-Business Suite values your privacy and data security. Please refer to our Privacy Policy for more details on how we handle and protect your information.
Ensure your account details are secure by keeping your password confidential and only using your account individually. Notify us immediately if you suspect unauthorised access or fraudulent activity.
E-Business Suite reserves the right to suspend or terminate your account and access to our services if there’s a breach of our Terms of Use.
Yes, E-Business Suite offers a referral program. Successful referrals will receive commission but any commission may be withheld if fraudulent activity is detected. You will need to be a customer to access our referral program. Once registered we will send you information about it. If you are already a registered customer and would like the information sent again contact the support team - info@ebusinesssuite.co.uk
We may update our Terms of Use at any time. The latest version will always be available on our website, and continued use of the platform indicates acceptance of any changes.